Knowledge Base

Find all information about our services, policies, and shopping here.

How to Shop with Confidence at MatirPonno

Learn how we make shopping easy, transparent, and secure, from ordering to delivery with a simple return policy for fragile items.

Is using clay pots for cooking just a matter of tradition or is it actually beneficial? Learn the science and safety of cooking in clay pots.

Is clay pottery always fragile? Learn about the durability of clay items and why it's best for your lifestyle.

担心 clay items breaking? Learn about our 4-level special packaging system.

Our commitment to the security of your information. Learn how we keep your data safe.

Learn about Matir Ponno's simple and customer-friendly Return & Refund Policy. We take full responsibility if products break during delivery.

Is a clay vessel the best choice for food storage? Accurate information and some necessary precautions.

General terms and conditions for using the "Matir Ponno" service. Learn these for a great shopping experience.

What should you do before using new clay dishes? Learn some authentic tips passed down from our grandmothers.

Quench your thirst with cool water from a clay glass, not the fridge. Learn why water stays naturally cool in clay vessels.