Packaging and Delivery Policy: How Your Products Reach You Safely

When shopping at মাটিরপণ্য, many have one question—“It’s a clay item, won’t it break during delivery?” Our primary goal is to remove this worry. We believe our responsibility isn’t just to sell a product, but to ensure it reaches your hands intact. That’s why we follow a special ‘4-Layer’ (4-Layer) packaging system.

Our Special Packaging System

We know how courier services in Bangladesh handle packages. So, we take no risks.

1. First Layer (Protection): Each product is individually wrapped with Bubble Wrap.
2. Second Layer (Cushioning): We use straw, old paper, etc., in the empty spaces inside the carton or box to ensure the product doesn’t move.
3. Third Layer (Sturdy Box): We use high-quality double-wall cartons that can withstand pressure from the outside.
4. Fourth Layer (Warning): Large “Fragile” stickers are placed on the outside of the box so that delivery persons handle it with care.

Important Delivery Information

• Delivery Time: Usually 2-3 days within Dhaka and 3-5 days outside Dhaka. However, it might be slightly delayed during bad weather or special holidays—we will inform you of that.
• Delivery Charge: Delivery charges are determined based on the product’s weight. For more details, see our Delivery Charge Guide.
• What if you receive a broken product? (Most Important): Check the product in front of the delivery person. If unfortunately a product is found broken, call us immediately while the delivery person is still present or message our page with a video. You can choose any of the following:
  • We will send you a new product completely free of charge in your next order.
  • If the broken product is not in our stock, we will refund the money, or you can wait until it is restocked.
  • We will refund the money for what was broken. However, our suggestion is to take the money back immediately for what has been broken.

Thank you for placing your trust in us. May your home be enriched with the colors of clay!

Ensure long-lasting use of your favorite clay vessels by following the correct Usage Instructions and ensuring regular Care and Maintenance.