Return and Refund Policy

Clay products are naturally fragile and delicate. Because of this, there is always a risk of breakage or damage during shipping. Keeping this in mind, we have designed a quick, simple, and customer-friendly solution process.

We take 100% responsibility for any transit damage. Below are the details of our Return and Refund Policy:

1. What to Do If a Product Arrives Broken or Damaged

If you receive your order in a broken or damaged condition, please follow these steps for a quick resolution:

A. Open and Inspect the Package (Unboxing)

• As soon as you receive the delivery, open the package and inspect all the items inside.
• If you find any item broken or damaged, take clear photos or a short video of the damaged product and its packaging immediately. This will serve as proof for your claim.

B. Contact Us

• Reach out to our Customer Support within 24 hours of receiving the delivery.
• Make sure to include the following in your message:
  1. Your Order ID
  2. Clear photos or video of the damaged product

C. Verification and Resolution

• Our support team will verify your submitted proof.
• Once verified, we will notify you of the resolution—whether we will send a replacement or issue a refund.

2. Our Compensation Policy (Replacement & Refund)

Once your claim is approved, we will proceed with one of the following options:

• Free Replacement: If the damaged product is in stock, we will ship a new one to you as soon as possible. You do not have to pay any extra delivery charges.
• Refund: If the product is out of stock, or if you prefer a refund, we will refund the exact amount of the damaged item.
  • Refund Method: The refund will be processed back to your original payment method (e.g., bKash, Nagad) within 3 to 5 business days.
• Delivery Charges: Please note that if only a part of your order is damaged, shipping charges are non-refundable. Shipping charges are only fully refunded if the entire package is lost or rejected due to complete damage.

3. Important Notes & Exceptions

• 24-Hour Window: Claims made after 24 hours of delivery, or without valid photo/video proof, will not be accepted.
• Accurate Information: Providing a correct Order ID and clear visual proof is mandatory.
• Handmade Nature: Since our products are handcrafted by artisans, minor variations in shape, texture, or color are natural and are not considered defects. Returns or refunds are not accepted for these natural variations or simple change of mind.

To learn more about our general regulations, visit our Terms and Conditions page.